Terms Of Service

Terms of Service for Simple Scrub Cleaning Last Updated: March 13 2026

Welcome to Simple Scrub Cleaning! We are a marketplace platform that connects busy homeowners with professional, independent cleaning providers. By booking a service through our website (simplescrubcleaning.com), you agree to the following terms.

1. Our Role as a Marketplace

Simple Scrub Cleaning is a referral platform, not a cleaning company. We do not provide the cleaning services ourselves; instead, we offer a method for you to book experienced, 1099 independent contractors.

• Liability: Because we are a referral service, we are not responsible for the performance of the third-party cleaners. This includes any damage to property, theft, or injury. By using our platform, you agree to release Simple Scrub Cleaning from any claims arising from the services provided by the independent cleaner.

• Direct Hiring: To protect our business model, we reserve the right to deny service to anyone attempting to hire our referred cleaners "off-platform" or outside of our service.

2. The Scope of Service

To keep our providers safe and focused on quality, there are a few things they cannot do:

• Safety Limits: Cleaners do not use ladders and will not clean from heights.

• Exclusions: We do not offer wet-wiping of light bulbs, floor resurfacing/waxing, upholstery cleaning, or large-scale trash removal.

• Biohazards: For health reasons, cleaners cannot handle biohazards (including mold, insect infestations, or animal/human waste).

• Clutter: Cleaners may skip areas that are excessively cluttered to avoid breakage or safety issues.

3. Pricing and Payments

• Adjustments: If a home is in a condition that requires significantly more time than estimated, we may need to adjust the rate. We will always contact you for approval before increasing any charges.

• Credit Card Holds: On the evening before your service, we place a temporary authorization hold on your card for the total balance. This is not a charge; the actual payment is processed the morning after your cleaning is finished.

• Refunds and Re-cleans: If you aren't happy with the results, let us know! We offer a re-clean of missed areas within a 5-day window. For minor issues, we may offer a proportionate discount.

4. Cancellations and Access

Because our independent providers block off time specifically for you, we have a strict cancellation policy:

• The Cut-off: Please submit any rescheduling or cancellation requests by 5:00 PM the day before your service.

• Late Fees: Cancellations made after the cut-off, or instances where the cleaner cannot gain access to your home (lock-outs), will result in a $60 fee.

5. Arrival Windows

Our providers have a 1-2 hour arrival window. While they strive to arrive at the start of that window, factors like traffic, parking, and equipment transport can cause delays. We will notify you if your cleaner needs a significant adjustment to their arrival time.

6. Preparing for Your Clean

• Valuables: Please secure items of high monetary or sentimental value.

• Pets: For the safety of the cleaners and your furry friends, please ensure all pets are secured during the service.

• Surfaces: We assume all surfaces (marble, wood, etc.) are properly sealed. If you require a specific cleaning product, please let the provider know ahead of time.

7. Photo Documentation

To ensure quality and resolve any potential disputes, cleaners may take "before and after" photos of the property.

• These are for internal use only (quality control and insurance).

• We will never use these for marketing or social media without your written consent.

• If you prefer no photos be taken, please notify us in writing before your appointment.

8. Account Security

When you create an account, you agree to provide accurate info and keep your password secure. We reserve the right to refuse service or terminate accounts at our discretion.

9. Changes to Terms

We may update these terms occasionally. If we make a big change, we’ll try to give you at least 15 days' notice. Your continued use of the site means you’re cool with the updates.

Questions? We’re here to help! If you need clarification on any of these points, feel free to reach out via text or email.

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